Privacy Policy

Last Updated: June 2026

Introduction

crag-bear is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We may collect the following types of personal information:

Contact details including name and email address
Information you provide through enquiry forms
Financial information necessary to provide our services
Technical data such as browser type and IP address
Usage information about how you interact with our website

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To communicate with you about your service engagement
To improve our website and services
To comply with legal and regulatory requirements
To protect our legitimate business interests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations
To protect our rights and safety
With service providers who assist our operations under strict confidentiality agreements

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant supervisory authority

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Level 12, 45 Clarence Street, Sydney NSW 2000, Australia